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Frequently Asked Questions
product delivery
What are the delivery charges?
Delivery charges are RM 16 for orders within Peninsular Malaysia.
When will my items be delivered?
Orders are dispatched the next business day, provided items are in stock and it’s a business day. Orders placed on Friday, Saturday or Sunday will be shipped on Monday.
How can I track my order?
You will receive an email with the shipping status once your order is dispatched. We use two delivery methods:
- DHL – Tracking number provided.
- HAMI In-House Delivery – Orders typically arrive on the same day of dispatch. Contact us for tracking if needed.
How does Pre-order works?
You can pre-order our products in the following scenarios:
- If the desired product is currently out of stock.
- If you wish to purchase in advance for a future date.
- For upcoming batches of new products.
Common Quality Issues
What are the common quality issues for Japanese Muskmelons?
In rare cases, muskmelons may suffer from internal fungal infections, causing blackened, rotten areas inside the melon while the exterior remains unaffected. This is more common during the rainy season due to increased humidity promoting fungal growth.
What are the common quality issues for Passion Fruits?
Our passion fruits are grown outdoors in open air. Adhering to HAMI's strict standards for food safety, we avoid heavy-duty chemical use, which may occasionally cause  brownish spots. As they ripen, passion fruits may naturally wrinkle. These changes do not affect their safety unless mold or mildew appears.
What are the common quality issues for Squash/Pumpkin?
Squashes generally do not encounter quality issues if stored correctly. Proper storage is key to maintaining their quality for consumption.
Return & Exchange
Can I return or request a replacement/refund for my purchase?
Yes, replacements or refunds are available only for defective or damaged items. Requests must be made within two weeks of receiving the goods. To process your request, please provide clear photos of the defective or damaged items.
What if the taste or quality isn’t what I expected, can I exchange or return for a refund?
There may be slight variations in sugar levels among items within the same SKU. If you meet the criteria for a replacement or refund, you won’t need to return the items, unless specifically requested (which is rare).
Modifications & Cancellations
How do I make changes to my order after payment?
You can request order changes by contacting the HAMI team via email, WhatsApp, or other official channels, but changes can only be made before the goods are dispatched. Once the order is dispatched, additional charges, such as delivery fees, may apply for modifications.
Can I cancel my order after payment, and will I receive a refund?
Yes, you can cancel your order after payment, but refunds are only available if the cancellation request is made before the goods are dispatched. Once dispatched, cancellations are no longer allowed.
Storage
How long can I keep the Japanese Muskmelons?
Japanese muskmelons can be stored for up to 2 weeks when kept properly refrigerated.
How long can I keep the Passion Fruits?
Passion fruits can last for up to 3–4 weeks when properly refrigerated.
How long can I keep the Butternut Squash/Baby Boo Pumpkin?
Butternut squash and Baby Boo pumpkins can be stored for up to 2 months in a cool, dry place. For longer storage, refrigeration may extend their shelf life up to 3 months.
Replacements/Refunds
Process & Methods, specifications.
- Initiating the Request
- Contact us within 14 days of receiving the item via email, WhatsApp, or official channels (Instagram, Facebook, etc.).
- Describe the issue clearly (e.g., defect, damage) and attach clear photos/videos.
- Provide your order number, purchase date, and contact details for verification.
- Evaluation
- Once your request is received, our team will review the submitted evidence to determine eligibility.
- Additional information, such as packaging photos or a more detailed description, may be requested.
- Approval
- If the issue is verified, the customer be notified via email and the contact channel used. We recommend opting for a replacement; however, a refund will be issued if preferred.
- Processing the Replacement/Refund
- Replacements: A new product will be shipped at no extra cost, and you’ll receive an estimated delivery time.
- Refunds: Processed via the original payment method; expect up to 7 business days for the amount to reflect in your account.
- Returning Products (if required)
- Rarely, we may request the return of the defective/damaged product.
- A prepaid shipping label will be provided if a return is necessary.